Dorinda and Craig sat down for a chat with Caroline Yates, a registered nurse, educator and Director of SN Services for this episode. Caroline talks through her background as an RN, as well as an educator, and how she came to start a company that provides complex clinical care for people living at home with a disability. She also discusses the formation of the WA Complex Care Alliance, aimed at improving complex care in WA.
Caroline and colleagues identified that disability support staff were being asked to handle complex clinical treatment for their clients with disability without having sufficient training or education. To address this, Caroline and her business partner decided to provide this upskilling themselves and started SN Training to help support workers develop the knowledge and skills they needed for these important tasks, culminating in SN Training becoming a Registered Training Organisation (RTO).
Caroline discusses her thoughts on the NDIS, and how just simply improving communication between government departments, and listening to feedback from families and carers could make a world of difference in the outcomes experienced by people with disability.
You can read more about:
SN Services here: https://www.snservices.com.au
SN Training here: https://www.sntraining.com.au
The WA Complex Care Alliance here: https://www.snservices.com.au/wa-complex-care-alliance
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